Can I switch plans later?
Yes — upgrade or downgrade anytime from your dashboard. Upgrades take effect immediately; downgrades take effect at the end of your current billing cycle so you keep what you paid for.
What happens when my trial ends?
After 14 days, your workspace becomes read-only for a grace period so you can still export your sponsors, invoices, and reports, or pick a plan to flip everything back on. Add a card to continue on Starter, Pro, or Business — or do nothing. After the grace period, your data is deleted or anonymized, except for the narrow records we’re legally required to keep for tax and security purposes (described in our Privacy Policy).
What’s your refund policy?
We operate a no-refund policy on paid subscriptions — monthly and annual, all tiers. The honest reason: KeelStack is solo-founded and self-funded, and our Merchant of Record (Dodo Payments) charges a non-refundable fee on every transaction, including refunds. A refund is a net loss, not a return to neutral, and building that loss into everyone’s price wouldn’t be fair to the customers who stay. That’s exactly why the trial is free and requires no credit card — so you can confirm the product fits before you pay a cent. We do honor every refund right that local law makes non-waivable (EU/UK statutory withdrawal, Indian consumer-protection rights, verified billing errors, and extended outages). See our Refund Policy for the details.
Are there any taxes on top of the price?
Prices are in USD. Depending on your country, we may be required to collect VAT, GST, or sales tax at checkout — Dodo Payments handles this automatically and shows the total before you confirm.
What if I hit the storage cap?
Starter gives you 500 MB, Pro gives you 2 GB, Business gives you 10 GB. Need more? Contact us for custom limits. Most creators never hit the cap — a typical sponsor asset (logo, ad copy, PDF) is 100 KB to 5 MB.
Do you take a percentage of my sponsorship revenue?
No. Never. We charge a flat monthly fee — that is the only money we make from you. The better you do, the more value you get for the same price. That is the relationship we want.