Terms of Service

Effective Date: September 16, 2026 Last Updated: September 16, 2026

These Terms of Service ("Terms") form a binding agreement between you ("you," "Customer," or "User") and the operator of KeelStack ("KeelStack," "we," "us," or "our"), a sponsor-operations platform available at keelstack.me ("Service"). By creating an account, accessing a Sponsor Portal link, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

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1. Who We Are

KeelStack is operated by [Legal Entity / Founder Name — insert on incorporation], a business based in Rajasthan, India. For all legal notices, contractual correspondence, or requests relating to our registered address, contact legal@keelstack.me stating your reason; see Section 15 for details on how we handle address requests.

2. The Service

KeelStack provides a sponsor pipeline, a sponsor-facing magic-link upload portal, renewal reminders, invoice tracking, and campaign performance reporting for solo newsletter and podcast creators ("Creator," "you" when acting as an account holder). Sponsors who receive a magic-link Portal invitation ("Sponsor") interact with a limited part of the Service without creating an account, subject to Section 5.

We may add, change, or remove features at our discretion. We do not guarantee that any specific feature, integration, or limit described on our pricing page will remain unchanged indefinitely, though we will provide reasonable notice of material reductions in paid-plan functionality.

3. Eligibility and Accounts

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. The Service is intended for business use by creators and their sponsors, not for consumers acting in a purely personal, non-commercial capacity.

You are responsible for:

• Providing accurate account and billing information and keeping it current.
• Maintaining the confidentiality of your login credentials and any API keys issued to you.
• All activity that occurs under your account, whether or not authorized by you, except to the extent caused by our breach of these Terms.

Notify us immediately at support@keelstack.me if you suspect unauthorized access to your account.

4. Subscription Plans, Billing, and Trials

4.1 Plans

KeelStack offers Starter, Pro, and Business subscription tiers, billed monthly or annually, as described on our pricing page. Limits (sponsor count, reminders, invoices, storage) are tied to your plan and may change with notice.

4.2 Trials

We may offer a free, no-credit-card trial period. At the end of the trial, continued use of paid features requires an active paid subscription. We may, at our discretion, apply a read-only grace period to trial or lapsed accounts before data is subject to deletion under Section 9.

4.3 Payment Processing

All payments are processed by Dodo Payments, acting as our Merchant of Record ("MoR"). By subscribing, you also agree to Dodo Payments' applicable terms and privacy policy governing payment processing, tax collection and remittance, and cardholder data handling. Dodo Payments — not KeelStack — is the seller of record for tax and payment-compliance purposes; KeelStack remains the provider of the Service itself.

4.4 Automatic Renewal

Subscriptions renew automatically at the end of each billing period at the then-current price unless cancelled before the renewal date through your account dashboard. We will send a reminder before a trial converts to a paid subscription where required.

4.5 Price Changes

We may change subscription pricing with at least 30 days' advance notice by email. Continued use of the Service after a price change takes effect constitutes acceptance of the new price.

4.6 Refunds

All charges are governed by our separate Refund Policy, which is incorporated into these Terms by reference. As a general rule, subscription fees are non-refundable, except where applicable law requires otherwise.

5. The Sponsor Portal and Third-Party Sponsors

Creators may generate time-limited, single-use magic-link invitations for their Sponsors to upload assets and view deal status. By generating a Portal link and inviting a Sponsor:

• You represent that you have a lawful basis and, where required, the Sponsor's consent to share their contact details with us for the purpose of delivering the Portal invitation.
• You are responsible for the accuracy of the information you submit about a Sponsor and for your own communications with that Sponsor outside the Portal.
• We act as a processor of Sponsor personal data submitted through the Portal on your behalf; see our Privacy Policy for details.

Sponsors do not need to, and generally cannot, create a full KeelStack account. Portal links expire automatically (maximum 24 hours per issued link, per our security design) and are invalidated when a new link is issued for the same Sponsor.

We reserve the right to rate-limit, delay, or block invitation emails sent through the Portal to prevent abuse, spam, or violation of applicable anti-spam law (e.g., CAN-SPAM, CASL, GDPR ePrivacy rules).

6. Acceptable Use

You agree not to:

• Use the Service to send unsolicited bulk communications, phishing content, malware, or content that violates applicable law.
• Attempt to circumvent rate limits, storage limits, or plan restrictions through technical manipulation, multiple accounts, or shared credentials beyond what your plan permits.
• Reverse-engineer, decompile, scrape, or attempt to extract the underlying source code of the Service, except as permitted by law notwithstanding this restriction.
• Use the Service to store or transmit content that infringes third-party intellectual property, is defamatory, or violates a third party's privacy rights.
• Interfere with the integrity or performance of the Service, including through denial-of-service activity, unauthorized penetration testing, or credential stuffing.

We may suspend or terminate accounts that violate this section, with or without notice depending on severity.

7. Intellectual Property

We retain all right, title, and interest in the Service, including its software, design, and branding. You retain ownership of the content and data you and your Sponsors upload ("Customer Data"). You grant us a limited, non-exclusive license to host, process, and display Customer Data solely to provide and improve the Service, subject to our Privacy Policy.

Feedback you voluntarily provide about the Service may be used by us without obligation to compensate you, provided it is not attributed to you without consent.

8. Data Retention for Security and Dispute Evidence

To operate a reliable and secure Service and to resolve billing, abuse, or Portal-related disputes, we log and retain certain metadata, including IP addresses, request timestamps, authentication events, and Portal-link issuance and consumption records. This data may be used as evidence in the event of a payment dispute, chargeback, fraud investigation, or a dispute between a Creator and a Sponsor over deliverables or timing. Retention periods and legal basis for this processing are described in our Privacy Policy.

9. Suspension, Termination, and Data Deletion

You may cancel your subscription at any time through your dashboard; cancellation takes effect at the end of the current billing period unless otherwise stated.

We may suspend or terminate your account, with notice where reasonably practicable, if:

• You breach these Terms or the Acceptable Use section;
• Your payment fails and is not cured after the dunning process described in our billing communications;
• We are required to do so by law or by a competent authority; or
• We reasonably believe continued provision of the Service creates legal, security, or reputational risk to us or third parties.

Upon termination, your right to access the Service ends. We retain Customer Data for a limited grace period as described in our Privacy Policy to allow export, after which it is deleted or anonymized, except where retention is required for legal, tax, security, or dispute-resolution purposes.

10. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that the Service will prevent sponsor churn, guarantee renewal outcomes, or produce any particular business result — KeelStack is operational infrastructure, not a guarantee of revenue.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, goodwill, or sponsorship deals, arising from your use of the Service.
• Our total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim, or one hundred US dollars (USD 100), whichever is greater.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, willful misconduct, or fraud.

12. Indemnification

You agree to indemnify and hold us harmless from third-party claims, including reasonable legal fees, arising from: (a) your Customer Data; (b) your violation of these Terms; (c) your violation of applicable law; or (d) a dispute between you and a Sponsor arising from your use of the Portal.

13. Changes to the Service and These Terms

We may update these Terms from time to time. Material changes will be notified by email or an in-app notice at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to updated Terms, you must stop using the Service and may cancel your subscription.

14. Governing Law and Disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles, except where mandatory consumer-protection law of your country of residence grants you rights that cannot be waived by contract (for example, certain EU, UK, or other statutory consumer rights), in which case those mandatory rights apply to the extent required.

Subject to the foregoing, any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the competent courts of Rajasthan, India. We encourage you to first contact support@keelstack.me to attempt informal resolution before pursuing formal proceedings.

15. Notices and Our Address

We do not publish our registered or home address on this page. If you require our legal or registered address for a legitimate purpose (service of legal process, regulatory filing, contractual notice, or a similarly documented reason), email legal@keelstack.me stating your reason and we will respond with the appropriate address within a reasonable time.

16. Miscellaneous

• Entire Agreement: These Terms, together with the Refund Policy and Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control, including outages of our infrastructure providers (e.g., Cloudflare, Neon, Resend, Dodo Payments).

Contact

Questions about these Terms: support@keelstack.me Legal notices and address requests: legal@keelstack.me