Refund Policy

Effective Date: September 16, 2026 Last Updated: September 16, 2026

This Refund Policy applies to all subscription purchases made through KeelStack ("we," "us," "KeelStack") at keelstack.me, processed by our payment provider and Merchant of Record, Dodo Payments. It is incorporated by reference into our Terms of Service.

1. All Sales Are Final

KeelStack operates a strict no-refund policy. Once a subscription charge — monthly or annual, Starter, Pro, or Business — has been successfully processed, it is final and non-refundable, except in the limited circumstances described in Section 3 below.

This applies regardless of whether you:

• Used the Service infrequently or not at all during the billing period;
• Forgot to cancel before an automatic renewal;
• Are dissatisfied with a feature, limit, or outcome of using the Service;
• Cancel mid-cycle — cancellation stops future renewals but does not refund the current, already-charged period.

1.1 Why the Policy Is Strict

KeelStack is a small, self-funded, solo-operated product. Our Merchant of Record, Dodo Payments, charges a processing/platform fee on every transaction it handles, including refunds. When we issue a refund, we do not recover that fee — a refund is therefore a direct net loss to us on top of the returned amount, not merely a return to a neutral position. A strict no-refund policy is how we keep pricing sustainable for everyone rather than building refund-driven losses into the price for all customers.

2. Trials Exist to Prevent Refund Situations

We offer a free trial period (currently no credit card required) precisely so you can evaluate the Sponsor Portal, pipeline, and reporting features before paying anything. We strongly encourage you to use the full trial period, ask questions at support@keelstack.me, and confirm the plan fits your workflow before subscribing. Choosing to subscribe after a trial is treated as an informed purchasing decision.

3. Exceptions: Refunds Required by Law

Notwithstanding Section 1, we will issue a refund where we are legally required to do so. This includes, without limitation:

• EU/EEA and UK consumers: if you are a consumer in the European Union, European Economic Area, or United Kingdom, mandatory consumer-protection law may grant you a statutory right of withdrawal or a right to a partial refund for a service not yet performed, which cannot be waived by this Policy to the extent that law makes it non-waivable. Where such a right applies, we will honor it strictly to the extent required — for example, by refunding the unused, not-yet-delivered portion of a subscription period if you validly exercise a statutory withdrawal right, consistent with Article 14(3) of the EU Consumer Rights Directive for ongoing services.
• India: refunds required under the Consumer Protection Act, 2019 or applicable RBI/payment-industry regulations, if a deficiency in service is established.
• Other jurisdictions: any refund, chargeback right, or cancellation right that local consumer-protection law makes mandatory and non-waivable.
• Billing errors: duplicate charges, charges after a properly submitted and confirmed cancellation, or charges resulting from a verified technical error on our part.
• Failure to deliver the Service: extended, verified outages that made the Service wholly unusable for a material part of a billing period, at our discretion, may be resolved with a partial credit or refund even where not strictly required by law.

To request a refund under this section, email billing@keelstack.me with your account email, the transaction date, and the specific legal basis or billing error you are relying on. We will review and respond within a reasonable time, generally within 5–7 business days.

4. How Approved Refunds Are Processed

Where a refund is approved under Section 3:

• It is issued by Dodo Payments, as Merchant of Record, to your original payment method.
• Dodo Payments' refund window rules apply: refunds can generally only be initiated within 30 days of the original transaction date. Requests made after this window may not be processable through standard means, and we will advise you of any alternative if applicable.
• Any tax originally charged is reversed automatically as part of the refund, consistent with Dodo Payments' handling of tax in each jurisdiction.
• Refund timing to your bank or card provider is outside our control once initiated and depends on your payment method and financial institution.

5. Chargebacks and Disputes

If you believe a charge was made in error, contact billing@keelstack.me before filing a chargeback with your bank or card issuer. Unauthorized or bad-faith chargebacks (i.e., disputing a legitimate, authorized charge without first contacting us) may result in immediate suspension or termination of your account and forfeiture of any remaining subscription access, without prejudice to our right to contest the chargeback with our Merchant of Record using account activity logs, IP addresses, timestamps, and other records described in our Privacy Policy as evidence.

6. Annual Plans

Annual subscriptions are subject to the same no-refund policy as monthly plans. Choosing annual billing is a decision to prepay for a full year in exchange for a discount; it does not create a pro-rated refund right if you stop using the Service partway through the year, except as required under Section 3.

Contact

Refund and billing questions: billing@keelstack.me General support: support@keelstack.me